TERMS & CONDITIONS

ABN: 34 855 201 779 referred to herein as Erin Hoey, ‘I’, ‘We’, ‘Us’ or ‘Our’.

Erin Hoey sells services and products based on the terms and conditions set out in this agreement

General matters

  1. Nothing in these terms and conditions, limit any rights I may have under the Trade Practices Act, Fair Trading Act, any other Commonwealth or State Legislation. Any terms or conditions that create an inconsistency with aforesaid legislation are considered void to the extent of the inconsistency.

  2. Erin Hoey sells products that are brand new and will not sell a product owned by a party other than Erin Hoey unless otherwise stated.

  3. Prices displayed are on a GST-inclusive basis. Erin Hoey has no legal obligation to issue a “tax invoice” (a legal document defined in the GST Act) unless the customer requests one.

  4. This agreement applies to all customers (whom make a purchase) via the Erin Hoey website, or any website that has Erin Hoey goods or services and refers to these terms and conditions, or any other avenue that it uses for retail purposes provided the other avenue refers to these terms and conditions.

  5. The content of the pages of this website is for my general information and use only. It is subject to change without notice.

  6. Neither Erin Hoey, her team, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  7. My use of any information or materials on this website is entirely at my own risk, for which we shall not be liable. It shall be my own responsibility to ensure that any products, services or information available through this website meet my specific requirements.

  8. From time to time this website may also include links to other websites. These links are provided for my convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). I may not create a link to this website from another website or document without our prior written consent.

  9. My use of this website and any dispute arising out of such use of the website is subject to the laws of Western Australia, Australia.

Applicable Laws

  1. Any terms and conditions, terms of warranty provided with any product, term of guarantees or any other term provided in an agreement made by Erin Hoey with its customers that are inconsistent with Western Australian state legislation or Commonwealth legislation shall be deemed void to the extent of the extent of inconsistency.

Transfer of title and risk

  1. Erin Hoey reserves title in all products or services sold to purchasers until full payment has been received for those goods, regardless of whether Erin Hoey has parted with possession.

  2. Title in goods passes when Erin Hoey has a received a full payment;

  3. If payment is made by direct deposit, received payment means cleared in any of the bank accounts specified in our terms of payment options.

  4. If payment is made by credit card, it means an ‘approved’ transaction.

  5. Risk in goods passes at the point they are dispatched for delivery, regardless of whether Erin Hoey retains possession during delivery.

Complaints Handling

  1. If I ever have a complaint, I will message Erin Hoey and her team at hello@erinhoey.com with my complaint and we will do all that is reasonably and practicably possible to assess the merits of the complaint and respond to such complaints within a reasonable time and within a reasonable manner.

My conduct

  1. I agree to abide by the code of conduct, equipment usage and use of services notices to customers that are displayed within the premises from which I attend Erin Hoey’s courses, workshops or events, whether located in Bickley, Fremantle or any other venues I attend used by us.

  2. I agree that the membership fees are not refundable and I agree and understand that non-usage of the facilitates or classes held by Erin Hoey does not allow early termination of this agreement nor does it warrant a refund of any type. I also agree and understand that if I do not use the facilities or classes this does not affect any payment terms and conditions of this agreement and that Erin Hoey is in no way responsible for my level of usage of the facilities or classes.

  3. Erin Hoey and team, may at its discretion terminate any membership agreement without notice for any non-compliance of this agreement or any behaviour or action that they deem inappropriate, including failure to abide by the code of conduct, equipment usage and use of services notices to customers that are displayed within premises and venues I attend used by Erin Hoey from time to time.

  4. Facilities and services may change without prior notice. Any such changes will not affect the terms of my membership agreement.

  5. I understand that under no circumstances are members permitted to bring children into our premises outside of advertised child specific classes, or as discussed personally with Erin Hoey, nor are they permitted to leave children unattended in any area of the premises at any time. We accept no responsibility for children either bought into the premises or left in the premises by a parent or guardian.

Direct Debit payments

  1. I am aware Direct Debit payments are managed and debited on behalf of Erin Hoey by a third-party billing company, Stripe and that I have read Stripe’s User Terms of Service, fully understood all points contained within it, and agree to Stripe’s User Terms of Service. I can view Stripe’s Checkout User terms of Service here, and Stripe’s Privacy Policy here.

  2. I understand that membership and service rates are reviewed periodically and may increase at our discretion. This is regardless of the contract amount or contract term. I understand that members will be notified a minimum of 30 days prior to any such membership rate increase by way of signage within the premises.

  3. All payments for one off goods and services are due in advance. Some payments will be by monthly instalments. In the case of payment instalment plans, the first payment will be processed at the point of checkout, and then further payments will be deducted from my nominated debit/credit card from the date of the first payment.

  4. If a payment is not made by me or a nominated payment method is declined by my bank or credit card issuer, up to three separate attempts to process the payment will be made before my payment method is suspended. If my payment method is suspended, I will be contacted to arrange an alternative payment method and to process payment. In the event that payment is disputed by me beyond reasonable cause, Erin Hoey reserves the right to pass all remaining payments on to a third-party debt collection organisation, and shall be able to recover all reasonable costs of recovery, including the collection agency’s fees, legal fees and disbursements, against me.

Privacy

  1. Erin Hoey uses secure processing software to collect and store all customer information. Once I enter any debit/credit card or bank account details into the Stripe software, Erin Hoey and team is unable to access or edit this. Only I solely will be able to sign into my Stripe account to change billing and personal information.

  2. Erin Hoey and team will store my contact details and any other questions asked at checkout in its secure server. This includes my name, address, contact details and information relevant to the goods and services I have purchased. I have the right to alter or correct any personal information held by Erin Hoey at any time I wish by sending an email to at hello@erinhoey.com.

  3. In the event of a suspended payment method, my information will be passed on to a third-party debt collection organisation.

Cancellation

  1. In the event I am unable to attend a service purchased, I will contact Erin Hoey at hello@erinhoey.com to discuss the reasons why. If I am on a payment plan, and I have already received the course, event, retreat or other service, I understand that full payment will be required.

  2. Erin Hoey reserves the right, at entirely its own discretion to remove me as a user of its services due to overdue or incomplete payment, or if I have stated an intention to discontinue payments that are due in the future, or for inappropriate behaviour including failing to comply with the code of conduct, equipment usage and use of services notices to customers that are displayed within Erin Hoey’s premises in Bickley & Fremantle and in other venues used from time to time.

  3. I am aware that any service that is described as a meditation course is non-refundable. The course fee is exchangeable for an alternate course date within 6 months of purchase. I am aware that if I must reschedule my course with less than 14 day’s notice, I will be liable to pay a $50 administrative rescheduling fee.

  4. I am aware that I must cancel a service that is described as retreat at least 45 days prior to the start date for a refund, however I will still be liable to pay the non-refundable deposit.

  5. I am aware that one off events and workshops are non-refundable. Private Mentoring session require 24 hours notice for cancellations. If I provide under 24 hours notice I forfeit my paid session.

Intellectual Property

  1. Erin Hoey and its original content, features and functionality are owned by it and are protected by copyright and intellectual property laws. The content of this website is offered for informational, inspirational and supportive purposes only. Erin Hoey is not responsible or liable for any misuse of this content.

  2. This website also contains material which is owned by or licensed Erin Hoey. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  3. All trademarks reproduced in this website which are not the property of, or licensed to, Erin Hoey are acknowledged on the website. Unauthorised use of this website by me may give rise to a claim for damages against me and/or be a criminal offence.

Amendment of these terms and conditions

  1. Erin Hoey reserves the right to change these Terms and Conditions as it sees fit and my continued use of the site and services will signify my acceptance of any amendments made.

  2. By ticking the box below I am accepting and agree to be bound by the provisions of these terms and conditions, the code of conduct, equipment usage and use of services notices to customers that are displayed within venues I attend used by Erin Hoey. Any participation by me in the services provided by Erin Hoey constitutes my acceptance of this.